Privacy Policy

1. Introduction

Digital World Arbitration Centre (DWAC) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website dwac.net, use our arbitration services, or interact with our digital platforms.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide, including:

• Name, email address, and contact details
• Professional credentials and affiliation information
• Dispute-related documentation and communications
• Payment information for arbitration fees
• Identification documents for verification purposes

2.2 Automatically Collected Data

When you access our platform, we may automatically collect:

• IP address and browser type
• Device information and operating system
• Usage patterns and page visits
• Cookies and similar tracking technologies

3. How We Use Your Information

We use collected information to:

• Process and administer arbitration proceedings
• Communicate with you about services and updates
• Maintain the security and integrity of our platform
• Comply with legal obligations and regulatory requirements
• Improve our services and user experience
• Facilitate agent arbitration certification and verification

4. Information Sharing and Disclosure

We do not sell your personal information. We may share information with:

• Arbitration Parties: Necessary information for dispute resolution
• Certified Arbitrators: Relevant case details for proceedings
• Service Providers: Third parties who assist in our operations
• Legal Requirements: When required by law or court order
• Business Transfers: In connection with merger or acquisition

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law or for dispute resolution purposes. Arbitration case records may be retained for an extended period in accordance with institutional rules.

7. Your Rights

Depending on your location, you may have the right to:

• Access and receive a copy of your personal data
• Correct inaccurate or incomplete data
• Request deletion of your personal data
• Object to or restrict certain processing activities
• Data portability in a machine-readable format

8. Cookies and Tracking

Our website uses cookies and similar technologies to enhance user experience. You can control cookie preferences through your browser settings. We use both session cookies (temporary) and persistent cookies (remain on your device for a set period).

9. International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in compliance with applicable data protection laws.

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a minor, please contact us immediately.

11. Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the “Last updated” date. Your continued use of our services after changes constitutes acceptance.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us: