Terms of Service

1. Acceptance of Terms

By accessing or using the Digital World Arbitration Centre (DWAC) website (dwac.net) and arbitration services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Description of Services

DWAC provides:

• Arbitration services for digital world disputes
• Agent Arbitrator certification and verification
• Virtual hearing room facilities
• Dispute resolution resources and guidance
• Educational content on digital arbitration

3. User Eligibility

To use our services, you must be at least 18 years old and have the legal capacity to enter into binding agreements. By using our services, you represent that you meet these eligibility requirements.

4. User Responsibilities

You agree to:

• Provide accurate and truthful information
• Maintain the confidentiality of your account credentials
• Comply with all applicable laws and regulations
• Respect the rights of other users and arbitrators
• Not use our services for unlawful or fraudulent purposes
• Not interfere with the proper functioning of our platform

5. Arbitration Proceedings

5.1 Governing Rules

All arbitration proceedings conducted through DWAC are governed by our Arbitration Rules. By initiating or participating in arbitration, you agree to be bound by these rules.

5.2 Confidentiality

Arbitration proceedings are confidential. You agree not to disclose any information related to proceedings to third parties, except as required by law or with the consent of all parties.

5.3 Awards and Decisions

Arbitration awards issued by DWAC are final and binding. You agree to comply with any award rendered in your case, subject to applicable law regarding enforcement and appeal.

6. Agent Arbitrators

6.1 Certification

Agent Arbitrators are AI-powered arbitration assistants certified by DWAC. Their use in proceedings is subject to our certification standards and ethical guidelines. Learn more at our Agent Arbitrator Program.

6.2 Limitation of Liability

While Agent Arbitrators are designed to assist with arbitration processes, final decisions rest with human arbitrators. DWAC is not liable for errors or omissions in Agent Arbitrator outputs when used in accordance with guidelines.

7. Fees and Payment

Fees for arbitration services are determined according to our Fee Schedule. By using our services, you agree to pay all applicable fees. Payment terms are specified in individual case agreements.

8. Intellectual Property

All content on dwac.net, including text, graphics, logos, and software, is the property of DWAC or its licensors and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our prior written consent.

9. Limitation of Liability

To the maximum extent permitted by law, DWAC shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services. Our total liability shall not exceed the fees paid by you for the specific service giving rise to the claim.

10. Indemnification

You agree to indemnify and hold harmless DWAC, its officers, directors, employees, and agents from any claims, damages, or expenses arising from your use of our services or violation of these terms.

11. Disclaimer of Warranties

Our services are provided “as is” without warranties of any kind, whether express or implied. We do not warrant that our services will be uninterrupted, error-free, or secure.

12. Modifications to Terms

We reserve the right to modify these terms at any time. Changes will be effective upon posting on this page. Your continued use of our services after changes constitutes acceptance of the modified terms.

13. Termination

We may terminate or suspend your access to our services at our sole discretion, without notice, for conduct that we believe violates these terms or is harmful to other users, us, or third parties, or for any other reason.

14. Governing Law and Dispute Resolution

These terms shall be governed by and construed in accordance with applicable international arbitration laws. Any dispute arising from these terms shall be resolved through arbitration administered by DWAC in accordance with its rules.

15. Severability

If any provision of these terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

16. Contact Us

If you have questions about these Terms of Service, please contact us: